Account Management
You can reset your pin by providing the correct answers to your security questions. Once you have done this you can provide a new pin.
I’m paying for my account: First, delete the FirstWork application. Second, redownload FirstWork from the App Store. Third, create a new PIN and security questions. Fourth: Use the restore my account button on the Access Pass page and your premium account will be recognized.
An organization is paying for my account: First, contact your administrator, identify yourself, and indicate that you cannot access your account. Second, the administrator will send you a new organizational access code. Third, delete the FirstWork app on your device. Fourth, redownload FirstWork from the app store. Fifth: Create a new PIN and answer security questions. Sixth: enter your new organizational access code on the Access Pass page to regain your access.
Application deletion can cause two issues:
- Data loss: learning data collected on FirstWork will be lost if you delete your application.
- Access Pass disruption: if you have a premium Access Pass and delete the application, you must ‘restore your account.’
Not a problem, we can get you back into your account. Follow these steps to get back on FirstWork.
I’m paying for my own account: First, delete the FirstWork application. Second, redownload FirstWork from the App Store. Third, create a new pin and security questions. Fourth: Use the restore my account button on the Access Pass page and your Access Pass will be recognized.
An organization is paying for my account: First, reach out to your administrator identifying yourself and sharing you cannot access your account. Second, administrator will send you a new organizational access code. Third, delete the FirstWork app on your device. Fourth, redownload FirstWork from the app store. Fifth: Create a new pin and security codes. Sixth: enter your new organizational access code on the Access Pass page to regain your access.
- Log into FirstWork and select a learner profile
- Select the ‘gear icon’ for settings on the top right of the screen
- Select ‘access pass’
- Select ‘cancel subscription’
- Use App Store to complete transaction
- Log into FirstWork and select a learner profile
- Select the ‘gear icon’ for settings on the top right of the screen
- Select ‘access pass’ where you can decide to:
- Select access pass you are interested in
- Enter promo code if applicable
- Use App Store to complete transaction
Data & Integration
Right now FirstWork does not integrate with EHR systems but we are excited to begin supporting those integrations. Please vote for this feature here
No, you cannot recover this data at this point. In the future we plan to institute data backups. Please vote for this feature here
Currently this is not possible, but, in the future we plan to support this ability. Please vote for this feature here
App Features & Customization
Currently this is not possible, but, in the future we plan to support this ability. Please vote for this feature here
Currently this is not possible, but, in the future we plan to support this ability. Please vote for this feature here
Currently we only support one prompt structure for each modality. In the future we will add the ability to customize these. Please vote for this feature here
Sometimes apps that are recently downloaded are not fully synchronized with FirstWork.
Here are common solutions:
- Restart FirstWork (if the new app was just downloaded)
- Update FirstWork
- Update the other application
- If this does not work, reach out to us here: Customer support
Currently FirstWork only supports one male and one female voice. In the future we plan to support more voices including user imputed voices. Please vote for this feature here
Currently FirstWork only supports one success chime, but, more will be added soon! If you or you learner do not like the sound you can turn it off in the settings. Please vote for this feature here
You have to create a preset lesson before you can launch it. If you would like to use the preset feature which allows you to save a lesson for future use, set one up by ‘creating a new preset lesson’ then selecting goals and settings you want to use. After you’ve done this, you will see the launch preset option is usable!
The learner has to complete at least one lesson in order to view progress because there isn’t any progress to view yet!
FirstWork stores the data from your learner’s lessons and organizes it so it is easy for you to track and celebrate your learners progress. FirstWork does not store any of this data ourselves so you can feel confident your learner’s progress is safe and only in your hands.
